| Executive Summary |
3 |
| Chida Soft
|
5
|
| Lason India
|
5
|
| Datamation India Pvt. Ltd.
|
6
|
| Satyam Computers Services
Limited
|
6
|
| Laser Soft Infosystems
Ltd.
|
7
|
| Government Initiatives to Develop Rural Areas
|
8 |
| PURA (Providing Urban
amenities in Rural Areas)
|
8
|
| Bharat Nirman
|
8
|
| Public-Private Interface to Develop Rural BPOs
|
9 |
| i-Community Program:
|
9
|
| Byrraju PURA – Bridging
the Technological Gap
|
9
|
| Bringing Technology to
Rural India
|
11
|
| Byrraju Foundation –
Training Rural India
|
12
|
| Azim Premji Foundation
|
13
|
| Lason India Establishes
IBEX
|
14
|
| Microsoft Corporation
Establishes Rural Knowledge Centers
|
14
|
| Increasing Connectivity in
Rural India
|
15
|
| Role Played by Private
Organizations in Establishing Kiosks:
|
20
|
| Rural BPOs – Addressing
the Migration Problem
|
21
|
| Other Initiatives to Develop Rural India
|
22 |
| Creating Self Employment
in Rural India
|
22
|
| Banks Foray into Rural
Market
|
22
|
| Other Governmental
Initiatives for Rural Development
|
23
|
| Rajiv Internet Village –
Bringing Technology to Villages
|
23
|
| Andhra Bank Expands Line
of Rural Institutes in India
|
24
|
| ICT Develops Village
Knowledge Centers
|
25
|
| BPO Sector in India – An Overview |
25 |
| Challenges for BPOs in India |
26 |
| Attrition and Talent
Shortage – A Major Problem for the BPO Industry
|
26
|
| Regulatory Environment
|
29
|
| Conclusion |
30 |
| Service Overview |
30 |
| Definition of BPO
|
30
|
| Key Elements of BPO
|
30
|
| Advantages of Outsourcing
|
32
|
| Key Elements for
Successful BPO Relations
|
32
|
| Historical Perspective
|
33
|
| Brief Profiles of Some IT Companies / BPOs in
India |
33 |
| Computer Services
Corporation
|
33
|
| HCL Technologies
|
33
|
| Lason India
|
34
|
| Laser Soft
|
34
|
| Satyam Computers
|
34
|
| Tata Consultancy Services
|
34
|
| Wipro Technologies
|
35
|
